Order Cancellation Policy

1. Cancellation Conditions

Cancellation requests may be submitted within 24 hours of order confirmation, provided the order has not entered processing, preparation, or been handed over to the delivery carrier.

If the order has been shipped or more than 24 hours have passed, cancellation is no longer available.

In these circumstances, items may be returned after delivery in accordance with the applicable return and refund process.

Requests may be declined where the order has reached an advanced stage of preparation or has already been transferred to the delivery service.

2. Cancellation Procedure

To request an order cancellation, a written request must be submitted via email or assistance may be sought by phone.

The request must include the following information:

• Order number

• Proof of payment or transaction reference

Once the request is received, confirmation will be provided and advice given on whether cancellation can be completed based on the current order status.

3. Refund Method and Processing Time

Approved cancellation refunds are generally processed within 2–5 business days.

Refunds are issued using the same payment method selected at checkout.

The time taken for the refunded amount to appear in the account may vary depending on the processing timelines of the relevant bank or payment service provider.

4. Contact Information

For enquiries or assistance relating to order cancellations, please contact:

Email: sysadmin@frameete.com
Phone: +65 (891) 74194
Address: APT BLK 429A BEDOK NORTH ROAD #15-383, SINGAPORE 461429, SINGAPORE
Support Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST)
Delivery Area: Australia