Privacy Policy

 

1. Introduction and Scope

This Privacy Policy explains how personal information is collected, used, stored, and protected when individuals access or use this site and related services.

This policy applies to all visitors and users who browse, register, or place orders through this site.

Personal information is handled in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), with a focus on lawful handling, transparency, and data security.

2. Collection of Personal Information

Personal information may be collected when it is voluntarily provided through interactions with this site. This may include, but is not limited to:

• Full name

• Email address

• Delivery and billing address

• Optional contact phone number

• Order, payment, and transaction details

Personal information is collected only where reasonably necessary to process orders, provide support, respond to enquiries, or meet legal obligations.

3. Use of Personal Information

Collected personal information may be used for the following purposes:

• Processing and fulfilling orders, including payment and delivery

• Providing assistance and responding to enquiries

• Sending order-related updates or essential service notifications

• Maintaining site security, functionality, and operational stability

• Meeting administrative, accounting, and legal requirements

Personal information is not used for unrelated purposes unless permitted by law or where consent has been provided.

4. Disclosure of Personal Information

Personal information may be shared with third parties only where reasonably required, including:

• Delivery and logistics service providers

• Payment processing providers

• Technical support and system maintenance providers

• Professional advisers where legally necessary

Any third party receiving personal information is required to handle it securely and in line with applicable privacy obligations.

Where personal information is transferred outside Australia, reasonable steps are taken to ensure appropriate safeguards are in place.

5. Data Retention and Security

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

Unless a longer retention period is required by law, personal information is generally deleted or anonymised within 12 months after the last relevant interaction.

Appropriate technical and organisational measures are in place to protect personal information, including controlled access, secure systems, and regular monitoring.

6. Individual Rights

Under Australian privacy legislation, individuals have the right to:

• Request access to personal information held about them

• Request correction of inaccurate, outdated, or incomplete information

• Request deletion of personal information where legally permitted

• Withdraw consent where processing is based on consent

Requests are assessed and handled within reasonable timeframes in accordance with applicable laws.

7. Cookies and Site Technologies

Cookies and similar technologies are used to support core functionality, enhance user experience, and analyse site performance.

Browser settings may be adjusted to manage or disable cookies. Limiting cookies may affect certain site features.

8. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or operational practices. Updates take effect from the date they are published on this site.

9. Contact Information

For privacy-related enquiries or requests, please use the contact details below:

Email: sysadmin@frameete.com
Phone: +65 (891) 74194
Address: APT BLK 429A BEDOK NORTH ROAD #15-383, SINGAPORE 461429, SINGAPORE
Support Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST)
Delivery Area: Australia